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Privacy Policy

How We Handle Your Personal Data

This Privacy Policy explains what information CS Group Realty collects when you use our website or contact us, why we collect it, and your rights under EU data protection law.

Last updated: 29 April 2026

1. Who We Are

CS Group Realty (“we”, “us”, “our”) is a real estate advisory service based in Thessaloniki, Greece. CS Group Realty operates as a sole proprietorship.

For questions about this policy or your data, contact us at csgroupgr@gmail.com or +30 697 283 6263.

2. Information We Collect

We collect information you provide directly to us when you:

  • Submit the consultation form on our website (name, email address, phone number if provided)
  • Contact us by phone, email, or messaging apps
  • Engage our advisory services

We also automatically collect limited technical information when you visit our website:

  • Pages viewed, time spent, links clicked
  • Browser type, device type, approximate location (country/city level)
  • Referring website

This is collected via Google Analytics and Microsoft Clarity (see Section 6).

3. How We Use Your Information

We use the information you provide to:

  • Respond to your consultation request and follow-up questions
  • Provide advisory services around buying, renting, or investing in Greek property
  • Connect you with trusted third-party professionals (lawyers, notaries, tax advisors, contractors, property managers) where relevant to your enquiry
  • Communicate with you about your enquiry or ongoing engagement
  • Improve our website and services

We do not sell, rent, or trade your personal data to anyone.

4. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

  • Consent: when you submit the consultation form or contact us voluntarily
  • Legitimate interests: for analytics, fraud prevention, and improving our service
  • Contractual necessity: if you become a client and we provide ongoing advisory work

5. Sharing Your Information

We share your information only with your knowledge and consent, and only when relevant to your enquiry. This may include:

  • Trusted lawyers, notaries, accountants, and tax advisors when you ask us to introduce you
  • Vetted contractors, surveyors, or property managers when relevant to your engagement
  • Service providers we use to operate our website (form submissions, analytics)

We never share your data for marketing purposes.

6. Third-Party Services

Our website uses the following services that may process your data:

7. Cookies

We use cookies and similar technologies for analytics and to remember your language preference. You can disable cookies in your browser settings, though some site features may not work as expected.

8. Data Retention

We keep consultation enquiries for as long as needed to respond and follow up, typically 24 months. Active client communications are retained for the duration of the engagement plus a reasonable period afterwards (usually 5 years) for legal and tax purposes. You can ask us to delete your data sooner at any time.

9. Your Rights Under GDPR

If you are in the EU/EEA, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data (right to be forgotten)
  • Object to processing or request restriction of processing
  • Request a copy of your data in a portable format
  • Withdraw consent at any time
  • Lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr)

To exercise any of these rights, email us at csgroupgr@gmail.com. We will respond within 30 days.

10. Data Security

We take reasonable measures to protect your personal data, but no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we work to ensure that any service providers we use meet appropriate security standards.

11. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have, please contact us so we can delete it.

12. International Transfers

Some of our service providers (e.g., Google, Microsoft, Formspree) may process data outside the EU/EEA. Where this happens, those providers operate under EU-approved transfer mechanisms such as Standard Contractual Clauses.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of the page reflects the most recent revision. Material changes will be highlighted on the website.

14. Contact

For questions about this policy, your data, or to exercise your rights:

CS Group Realty
Thessaloniki, Greece
Email: csgroupgr@gmail.com
Phone: +30 697 283 6263 · +30 697 590 1992
Viber: +30 697 283 6263 · +30 697 590 1992
Facebook: facebook.com/CSGroupRealty